Microsoft Dynamics 365 Integration

Dynamics 365 for E-Commerce

Microsoft Dynamics 365 is a powerful ERP platform with strong financials, supply chain management, and CRM capabilities. Connecting it to a modern e-commerce storefront requires understanding the Dynamics data model, API patterns, and authentication flows.

We build integrations that bring Dynamics 365 data into your commerce workflow seamlessly.

Core Integration Flows

Order Processing

When an order arrives from your storefront:

1. Customer record matched or created in Dynamics using email or customer number
2. Sales order created with line items mapped to Dynamics item numbers
3. Pricing validated against Dynamics price lists
4. Tax calculated using Dynamics tax groups or passed from the storefront
5. Fulfillment and shipping tracked bi-directionally
6. Returns processed as sales return orders or credit memos

Inventory Synchronization

• Inventory levels pulled from Dynamics warehouse data
• Multi-location and multi-warehouse support
• Available-to-promise calculations for accurate storefront availability
• Inventory adjustments and transfers reflected in real time
• Batch and serial number tracking for regulated industries

Financial Integration

• Sales invoices posted automatically from fulfilled orders
• Payment receipts matched against Dynamics customer accounts
• Processing fee journal entries created for payment gateway charges
• Multi-currency transactions handled with exchange rate integration
• Month-end closing reports with cross-system reconciliation

Business Central vs Finance & Operations

Business Central

Designed for small and mid-market businesses. The API surface is clean and well-documented, using standard OData patterns. Integrations are typically faster to build and simpler to maintain. Best for brands processing up to 10,000 orders per month.

Finance & Operations

Enterprise-grade with deeper supply chain, manufacturing, and multi-entity capabilities. The integration complexity is higher (Dataverse, dual-write, virtual entities), but the payoff is access to advanced warehouse management, production planning, and global financials. Best for brands with complex supply chains or multi-subsidiary operations.